Welcome to Airis Space ("AIRIS," "we," "us," "our"). By using our services, you acknowledge and agree to the following terms. If you have any questions, please refer to the Contact Us section.
Service Policies
Payments & Refunds
- All payments made to AIRIS are non-refundable.
- Once payment is received and data is provided, the service is considered initiated, and cancellations will not result in a refund.
- If a client submits data, the payment cannot be canceled.
Pitch Revisions
- AIRIS provides up to three (3) iterations per pitch for adjustments.
- Additional revisions are available for an extra fee.
Lead Transfers & Client Responsibility
- AIRIS does not take additional fees on closed clients.
- Once leads are transferred, they become the full responsibility of the client.
- Any alternative arrangements will be agreed upon separately.
AIRIS is not responsible for any actions taken by the client after the lead has been transferred. Any consequences, including any potential harm or issues arising after the transfer, are solely the responsibility of the client.
Data Handling & Client Responsibilities
Use of Client Data
- AIRIS does not store, modify, or use client data beyond what is required to execute the campaign.
- Data is processed exclusively for lead engagement and redirection.
- The client is solely responsible for the accuracy, integrity, and security of the data provided.
Data Compliance
- Clients must ensure that all provided data complies with relevant data protection and communication laws.
- AIRIS is not liable for any legal consequences arising from non-compliant data.
- If data is found to be non-compliant, all associated liabilities and penalties will be the client's responsibility.
Live Call Monitoring & Transfer Policies
Call Monitoring
- To ensure smooth lead transfers, AIRIS requires access to the client’s phone dashboard to monitor agent availability.
- If the client does not provide access, they assume full responsibility for monitoring agent availability.
- AIRIS is not responsible for missed call transfers due to unmonitored agent availability.
Hot Transfers
- A hot transfer occurs when a lead is directly transferred from an AI call to a live agent.
- If a transfer is successful but the line drops and the live agent reconnects immediately or on the next attempt and the lead answers, it still counts as a transfer.
- If the lead does not answer, the transfer does not count.
Scheduled Calls
- A scheduled call is a pre-arranged meeting through the AI system.
- Once scheduled, it is non-refundable, even if the client does not answer.
- If the AI system does not properly schedule the call, it will not count as a scheduled call.
Service Limitations
What AIRIS Provides
- AI-driven leads engagement through calls, live transfers, and follow-ups.
- Execution of the agreed-upon pitch, with up to three (3) iterations for optimization.
- Live transfer monitoring to ensure seamless handoffs to the client’s team.
- Detailed reporting, including lead statuses, call recordings, and transcripts.
What AIRIS Is Not Responsible For
- Lead outcomes once transferred to the client.
- Data accuracy or errors in the information provided by the client.
- Conversion rates after transfer, as this depends on the client’s follow-up process.
- Any delays or interruptions beyond AIRIS’s control.
Campaign & Payment Terms
● Minimum Campaign Size:
- Client-provided data: Minimum 2,000 leads.
- AIRIS-provided data: Minimum 20 hot transfers.
● Payment Terms:
- Payments must be made upfront or according to agreed schedules before the campaign begins.
● Supported Languages:
- AIRIS supports all major languages and allows customization of voice, gender, and tone.
- Voice cloning options are available for a personalized experience.
Confidentiality & Data Protection
Subscriber Data
- Ownership: AIRIS acknowledges that the Subscriber retains full ownership of all data, information, and content submitted, posted, or transmitted through the Services (“Subscriber Data”). AIRIS does not claim any ownership rights over Subscriber Data.
- License: The Subscriber grants AIRIS a non-exclusive, royalty-free license to use, store, analyze, and process Subscriber Data strictly for the purpose of fulfilling service obligations. AIRIS may utilize aggregate and anonymized Subscriber Data for internal operational improvements but will not use any confidential information for AI model training without explicit permission.
- Usage Data: AIRIS collects technical, statistical, and usage data related to the Subscriber’s interaction with the Services (“Usage Data”). This data does not include personally identifiable information and remains the sole property of AIRIS. AIRIS may use anonymized Usage Data to enhance service functionality and develop new features.
- Data Protection: AIRIS implements reasonable security measures to safeguard Subscriber Data and Usage Data from unauthorized access or misuse, ensuring compliance with relevant data protection laws, including GDPR and CCPA.
- Confidentiality: AIRIS treats all Subscriber Data as confidential and will not disclose it to third parties unless required to provide the Services or agreed upon by the Subscriber.
Contact Us
In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at:
- +447465236412
- info@airis.space
- https://airis.space
For details on data handling and security, refer to our privacy policy: