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Terms of Use

Last updated: 24 June 2025

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These Terms of Use govern your access to and use of the services provided by Airis Global Limited ("AIRIS", "we", "us", or "our"), a company specializing in AI Call Center Solutions. By accessing or using our website, located at https://airis.space, or any of our related services, you confirm that you have read, understood, and agree to be bound by these Terms.

Airis Global Limited is registered in the United Kingdom with the following details:

  • Registered Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
  • Operational Address:
  • Email: info@airis.space
  • Phone: +447465236412
  • Company Registration Number:

If you do not agree with these Terms, you must not use the Services. For questions regarding these Terms, please refer to the Contact Us section at the end of this document.

Age Verification

By using the Services provided by AIRIS, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction, whichever is greater. AIRIS does not knowingly engage with or provide services to individuals under this age. If we become aware that a user does not meet the minimum age requirement, we reserve the right to suspend or terminate access to our Services immediately.

Service Policies

Payments & Refunds

  • All payments made to AIRIS are non-refundable.
  • Once payment is received and data is provided, the service is considered initiated, and cancellations will not result in a refund.
  • If a client submits data, the payment cannot be canceled.

Pitch Revisions

  • AIRIS provides up to three (3) iterations per pitch for adjustments.
  • Additional revisions are available for an extra fee.

Lead Transfers & Client Responsibility

  • AIRIS does not take additional fees on closed clients.
  • Once leads are transferred, they become the full responsibility of the client.
  • Any alternative arrangements will be agreed upon separately.

AIRIS is not responsible for any actions taken by the client after the lead has been transferred. Any consequences, including any potential harm or issues arising after the transfer, are solely the responsibility of the client.

Data Handling & Client Responsibilities

Use of Client Data

  • AIRIS does not store, modify, or use client data beyond what is required to execute the campaign.
  • Data is processed exclusively for lead engagement and redirection.
  • The client is solely responsible for the accuracy, integrity, and security of the data provided.

Data Compliance

  • Clients must ensure that all provided data complies with relevant data protection and communication laws.
  • AIRIS is not liable for any legal consequences arising from non-compliant data.
  • If data is found to be non-compliant, all associated liabilities and penalties will be the client's responsibility.

Live Call Monitoring & Transfer Policies

Call Monitoring

  • To ensure smooth lead transfers, AIRIS requires access to the client’s phone dashboard to monitor agent availability.
  • If the client does not provide access, they assume full responsibility for monitoring agent availability.
  • AIRIS is not responsible for missed call transfers due to unmonitored agent availability.

Hot Transfers

  • A hot transfer occurs when a lead is directly transferred from an AI call to a live agent.
  • If a transfer is successful but the line drops and the live agent reconnects immediately or on the next attempt and the lead answers, it still counts as a transfer.
  • If the lead does not answer, the transfer does not count.

Scheduled Calls

  • A scheduled call is a pre-arranged meeting through the AI system.
  • Once scheduled, it is non-refundable, even if the client does not answer.
  • If the AI system does not properly schedule the call, it will not count as a scheduled call.

Service Limitations

What AIRIS Provides

  • AI-driven leads engagement through calls, live transfers, and follow-ups.
  • Execution of the agreed-upon pitch, with up to three (3) iterations for optimization.
  • Live transfer monitoring to ensure seamless handoffs to the client’s team.
  • Detailed reporting, including lead statuses, call recordings, and transcripts.

What AIRIS Is Not Responsible For

  • Lead outcomes once transferred to the client.
  • Data accuracy or errors in the information provided by the client.
  • Conversion rates after transfer, as this depends on the client’s follow-up process.
  • Any delays or interruptions beyond AIRIS’s control.

Risk Disclaimer

By using the Services provided by AIRIS, you acknowledge and accept that all outcomes derived from AI-based interactions, including lead engagement, transfers, and automated communications, carry inherent limitations and risks.

AIRIS utilizes advanced artificial intelligence to simulate human-like dialogue and decision-making processes. While the system is designed for high performance and reliability, AIRIS does not guarantee specific results, lead quality, conversion rates, or financial outcomes.

Clients are solely responsible for managing transferred leads and for the ultimate results of their campaigns. AIRIS disclaims any liability for business losses, reputational damage, or other indirect consequences from reliance on AI-driven outputs.

All users are advised to review and test scripts, monitor campaign performance, and apply independent judgment when integrating AIRIS into their workflows.

Campaign & Payment Terms

Minimum Campaign Size:

  • Client-provided data: Minimum 2,000 leads.
  • AIRIS-provided data: Minimum 20 hot transfers.

Payment Terms:

  • Payments must be made upfront or according to agreed schedules before the campaign begins.

Supported Languages:

  • AIRIS supports all major languages and allows customization of voice, gender, and tone.
  • Voice cloning options are available for a personalized experience.

Confidentiality & Data Protection

Subscriber Data

  • Ownership: AIRIS acknowledges that the Subscriber retains full ownership of all data, information, and content submitted, posted, or transmitted through the Services (“Subscriber Data”). AIRIS does not claim any ownership rights over Subscriber Data.
  • License: The Subscriber grants AIRIS a non-exclusive, royalty-free license to use, store, analyze, and process Subscriber Data strictly for the purpose of fulfilling service obligations. AIRIS may utilize aggregate and anonymized Subscriber Data for internal operational improvements but will not use any confidential information for AI model training without explicit permission.
  • Usage Data: AIRIS collects technical, statistical, and usage data related to the Subscriber’s interaction with the Services (“Usage Data”). This data does not include personally identifiable information and remains the sole property of AIRIS. AIRIS may use anonymized Usage Data to enhance service functionality and develop new features.
  • Data Protection: AIRIS implements reasonable security measures to safeguard Subscriber Data and Usage Data from unauthorized access or misuse, ensuring compliance with relevant data protection laws, including GDPR and CCPA.
  • Confidentiality: AIRIS treats all Subscriber Data as confidential and will not disclose it to third parties unless required to provide the Services or agreed upon by the Subscriber.

Refund and Dispute Policies

Refund Policy

All payments to Airis Global Limited (“Airis”) are final and non-refundable. Once a service has been initiated—defined as receipt of payment and client data—no refund requests will be accepted under any circumstances. Submission of data constitutes the start of service delivery.

If pitch revisions are included in your package, they are limited to the number specified. Any additional changes requested beyond this scope will incur extra charges as outlined in the service agreement.

Dispute Resolution

In the event of a service-related concern, clients must notify Airis in writing within five (5) business days of the issue occurring. We will review the matter and provide a formal response within a reasonable timeframe.

Disputes related to completed services, campaign results, lead quality, or subjective expectations do not qualify for financial reimbursement. Airis will, where possible, work collaboratively with the client to improve future service delivery, but no retroactive financial compensation shall be granted.

All dispute communications should be directed to:

If a dispute cannot be resolved amicably, it shall be handled in accordance with the Governing Law section of these Terms.

Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims that arise out of or in connection with these Terms or their subject matter.

Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at:

For details on data handling and security, refer to our privacy policy: https://airis.space/aIris-standards