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Client Results

See How Businesses Succeed with AIris

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Success Story of E-Commerce Company

Recovering
Abandoned Carts
& Maximizing Sales

Challenge:

Modexa Retail, a fast-growing e-commerce retailer struggled with a high cart abandonment rate, leading to 40,000+ lost leads per quarter. Despite significant ad spending, the CPA was too high, and manual follow-ups proved inefficient.

Key Takeaway:

With AIris automatically handling abandoned cart recovery and price objections, Modexa Retail significantly increased conversions, lowered customer acquisition costs and boosted revenue without adding manual effort.

Solution:

AIris AI sales agents integration to automate follow-ups, recover abandoned carts, and handle price objections. AI-driven conversations were personalized, addressing customer concerns and guiding them back to completing their purchase.

Pre-AIris Metrics:

  • Ad Spend: €200,000 per quarter
  • Leads Generated: 100,000
  • Abandoned Carts: 40,000 (40%)
  • Cost Per Lead: €2
  • Customer Acquisition Cost: €40

Results After 3 Months with AIris:

  • Re-engaged Leads: 40,000 abandoned carts
  • Recovered Sales: +27% increase in completed purchases
  • Cost Per Customer Acquisition: Reduced from €40 to €26 (35% decrease)
  • Revenue Growth: €750,000 additional revenue from recovered customers
  • Operational Efficiency: Eliminated the need for a 6-person manual follow-up team

Key Performance Indicators Impacted by AIris Integration

Total Calls Made

Before:

Manual follow-ups took 5,000 calls per month, averaging 8 minutes per call.

After:

AIris made 40,000 automated calls per month, with an average of 3 minutes per call. This resulted in 5,000 hours saved per month.

Employee Time Freed

Before:

The 6-person follow-up team spent an average of 720 hours/month on abandoned cart recovery calls.

After:

With AIris automating the process, employees were freed from these repetitive tasks, contributing an additional 1,800 hours/month to focus on high-value activities such as handling high-priority leads and strategic initiatives.

Conversion Rate

Before:

The average conversion rate from abandoned carts was 25%, leading to 10,000 sales recovered per quarter.

After:

AIris increased the conversion rate to 32%, recovering 12,800 sales per quarter, which is a 27% increase in recovered sales.

Call Center Cost

Before:

Manual follow-ups required 6 full-time employees, resulting in €150,000 spent on salaries and associated costs annually.

After:

By automating the entire process, Modexa Retail reduced call center-related labor costs by €100,000 annually, representing a 67% reduction in operational costs related to follow-ups.

What Modexa Retail Says About AIris:

"... AIris transformed our ability to recover abandoned carts and lowered our customer acquisition costs by 35%. We’ve scaled up without extra headcount. A game-changer!"

John Matthews

CMO, Modexa Retail

Success Story of SaaS Company

Reducing Churn &
Increasing Trial
Conversions

Challenge:

Normand Digital, a SaaS provider struggled with high churn rates among trial users. Many signed up for the free trial but never converted to paid plans. Manual follow-ups were inconsistent, and sales reps couldn't effectively re-engage inactive users at scale.

Key Takeaway:

By automating trial follow-ups and addressing common objections in real-time, AIris helped Normand Digital reduce churn, increase conversions, and recover millions in lost revenue—all with no extra workload for their sales team.

Solution:

The company integrated AIris AI sales agents to identify and follow up with inactive trial users. AI-driven outreach included:
  • Personalized reminders about trial benefits and expiration dates.
  • Automated engagement addressing common objections (pricing, features, support).
  • Live call transfers are available for users needing further assistance before upgrading.

Pre-AIris Metrics:

  • Trial Sign-Ups per Month: 10,000
  • Inactive Trial Users: 4,500 (45%)
  • Trial-to-Paid Conversion Rate: 12%
  • Churn Rate: 28%
  • Revenue Loss from Churn: €1.2M annually

Results After 3 Months with AIris:

  • Inactive Trial Users Re-engaged: 4,500
  • Trial-to-Paid Conversion Rate: Increased from 12% to 19% (+58%)
  • Churn Rate Reduction: From 28% to 18% (36% decrease)
  • Additional Paid Users: +700 per month
  • Annual Revenue Increase: +€2.1M from retained customers

Key Performance Indicators Impacted by AIris Integration

Calls Made

Before:

0 calls to inactive users.

After:

4,500 automated calls per month by AIris.

Employee Time Freed

Before:

10 hours/week spent on follow-ups per sales rep.

After:

0 hours spent on follow-ups, enabling the team to focus on high-value opportunities.

Conversion Rate

Before:

Trial-to-paid conversion rate was 12%.

After:

Increased to 19%, representing a 58% increase in conversions.

Churn Rate

Before:

Churn rate of 28%.

After:

Reduced to 18%, resulting in a 36% decrease in churn.

What Normand Digital Says About AIris:

"... AIris has been a game-changer for us. Our team no longer has to manually chase inactive users. The AI does all the heavy lifting—engaging users, addressing concerns, and driving conversions. We’ve not only reduced churn but also seen a massive boost in trial-to-paid conversions. The revenue growth we've seen in just three months is incredible."

Markus Long

Chief Revenue Officer, Normand Digital

Success Story of Real Estate Company

Tripling
Appointment
Bookings with AI-
Driven Outreach

Challenge:

Primex Realty Group, a real estate agency faced low appointment booking rates despite generating a high volume of leads through ads and website inquiries. Agents' manual follow-ups were slow and inconsistent, leading to missed opportunities and lost sales.

Key Takeaway:

By automating lead follow-ups and appointment scheduling, AIris helped Primex Realty Group convert more inquiries into booked meetings, reduce response time, and drive higher sales—without adding extra workload to their team.

Solution:

Primex Realty Group integrated AIris AI sales agents to automate lead outreach, schedule appointments, and prioritize high-intent prospects. AI-driven calls:
  • Engaged new leads instantly after an inquiry.
  • Handled objections and answered common questions.
  • Scheduled appointments automatically based on agent availability.
  • Transferred hot leads directly to sales agents for immediate follow-up.

Pre-AIris Metrics:

  • Leads Generated per Month: 8,000
  • Follow-Up Response Rate: 22%
  • Appointment Booking Rate: 4%
  • Average Time to Follow-Up: 48+ hours
  • Missed Deals Due to Slow Response: Estimated €750,000 in lost sales annually

Results After 3 Months with AIris:

  • Lead Response Time: Reduced from 48+ hours to under 5 minutes
  • Appointment Booking Rate: Increased from 4% to 12% (3X growth)
  • No-Show Rate Reduction: Down from 35% to 12% (−40%)
  • Sales Pipeline Growth: 3X more qualified leads entering the closing stage
  • Projected Annual Revenue Increase: +€2.5M from higher appointment conversions

Key Performance Indicators Impacted by AIris Integration

Follow-Up Time

Before:

48+ hours

After:

Under 5 minutes (98% reduction in time)

Appointment Booking Rate

Before:

4%

After:

12% (3X increase)

No-Show Rate

Before:

35% no-show rate due to inconsistent follow-up and missed reminders

After:

Reduced to 12% thanks to AIris’ automated reminders and appointment confirmations.

What Primex Realty Group Says About AIris:

"... AIris has completely transformed our lead follow-up and appointment booking process. We’re seeing faster response times, more meetings booked, and far fewer missed opportunities. The growth in our sales pipeline is directly tied to the efficiency AIris has brought to our workflow."

Emily Peterson

Director of Sales, Primex Realty Group
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